This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from https://ywsmartretail.store, operated by YWSMART RETAIL SDN. BHD. (202501033815 / 1635225-D).
1. Shipping Coverage
We currently offer shipping within Malaysia only. We do not support international delivery at this time.
2. Shipping Fees
- Free standard shipping is provided for all orders placed within Malaysia.
- There are no additional handling fees unless otherwise stated during checkout.
3. Delivery Timeframes
Orders are typically processed and shipped within 1–3 working days.
Estimated delivery times (after dispatch):
| Region | Estimated Delivery Time |
|---|---|
| Peninsular Malaysia | 3–5 working days |
| East Malaysia (Sabah & Sarawak) | 5–8 working days |
Please note that delivery times may be affected by public holidays, weather conditions, or courier delays.
4. Delivery Providers
Orders will be shipped using trusted Malaysian courier services. Tracking information will be provided once available.
5. Delivery Limitations
- We do not offer overnight, same-day, or express shipping services
- We are unable to deliver to P.O. Boxes or military addresses
- If your delivery address is incorrect or incomplete, delays may occur
6. Order Processing and Fulfillment
- Orders are processed Monday to Friday (excluding public holidays)
- Orders placed after 12:00 PM will be processed on the next working day
7. Delivery Issues
If you experience a delay, or if your package is lost or damaged during shipping, please contact us at:
ywsmart_retail@outlook.com
011-1315 0754
We will coordinate with the delivery provider to resolve the issue promptly.
8. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia.